Freight Claims & Damaged Merchandise:

If your products ship UPS, FedEX, or DHL (or any small box carrier), it is the customers responsibility (the buyer) to inspect the product and to sign for it. It is the customers responsibility (the buyer) to unload from the delivery truck to premises if your products were shipped "Common Carrier (large truck)", inspect the product, and to sign for it. Remember when you sign for the product you own the product that moment. Any damaged items found at the time of Delivery should be refused. If you accept an item that was obviously damaged in shipment, the loss will be your responsibility. It is the receiver's responsibility to inspect the package and note any possible damage on the bill of lading before accepting delivery.

If after receiving an item, you find it to be damaged when unpacked, please call us toll-free at 800-244-2018 for within 48 hours of delivery and retain all packaging materials.  You must hold the package until the carrier picks up and/or inspects the damaged product. Do not throw away original packaging. Damage claims must be made within 7 days from the date of delivery to be considered. (If the product worked when you received it, but failed in operation, it is a warranty claim.  See the warranty information above.)  If the damage was shipping related, we will arrange for a replacement at no additional cost to you. You will be sent a Pickup tag. If you use the product without contacting us at the time of unpacking, or you do not retain the packaging materials for inspection, we will not be responsible for the damage.

Damaged products that you return must be in original packaging and be returned freight pre-paid (insured).  We inspect all returns. It is your responsibility to return products undamaged, except what's noted or reported to us. A replacement order cannot be shipped until a claim has been filed with the carrier. If a replacement order is needed immediately, a credit card will be required to secure payment. Once the claim has been resolved, and pending the results, a credit will be issued to the original invoice.

It is HIGHLY RECOMMENDED that you keep the shipping boxes until you are satisfied.

All authorized returns must be in ORIGINAL PACKAGING. Do not send merchandise back to us freight collect, as it will be refused. If your order contains large heavy items, please keep in mind that you may need a couple of people to unload. Alternatively, most freight companies offer additional services to help you move items from the truck into your home or office. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services. The customer (buyer) will be responsible for directly paying the freight carrier for these additional services.